Privacy Policy

As part of the entry into force of the General Data Protection Regulation (EU) 2016/679 on 25 May 2018, we strengthened our privacy policy.

Our commitments regarding the protection of your personal data

So that you can browse our site with complete peace of mind, we, TRIGANO VDL, as Data Controller, explain how we collect, process and use your personal data, in order to provide you with new services on a daily basis while respecting your rights.

We protect your privacy by ensuring the protection, confidentiality, integrity, availability and security of the personal data you entrust to us across all of our communication channels.

We are taking all necessary measures to:

  • to provide you with clear and transparent information on how your personal data will be collected and processed;
  • put in place all necessary technical and organizational measures to protect your personal data against disclosure, loss, alteration or access by an unauthorized third party;
  • retain your personal data only for as long as necessary for the purposes of the processing or the specified service;
  • to offer you at any time the possibility to access and modify your personal data that we process.

To achieve these objectives, we implement appropriate technical and organizational measures to ensure that processing operations comply with applicable personal data protection law.

  1. On which occasions and which personal data do we collect?:

Your personal data may be collected when:

  • you visit our website which may use cookies;
  • you create an account on our website;
  • you are making a contact request
  • you are communicating with our customer service
  • you subscribe to our newsletter;
  • you request an appointment
  • you are applying for a job offer.

In this context, TRIGANO VDL as Data Controller is required to implement data processing, in compliance with applicable regulations, the purpose of which is to enable the processing of your request and communication with you. Thus, after your registration on our site and subject to your consent, the user of our site may receive newsletters and informational content.

The information whose collection is strictly necessary to provide you with a service is indicated by an asterisk and generally concerns your first name, last name, and email address.

Regarding the cookies that are collected when you connect to our TRIGANO VDL site, we invite you to consult our Cookies policy in paragraph 4 “Cookie Management”.

  1. Who are the recipients of your personal data?:

We ensure that only authorized personnel within TRIGANO VDL can access your personal data.

We may disclose your data to third parties acting as processors bound by a subcontracting agreement to perform, in particular, hosting, storage, communication, data processing, database management or IT maintenance services. These companies and subcontractors will be subject to the same security and confidentiality obligations as TRIGANO VDL.

  1. Where are your personal data stored?:

The data are stored in compliance with French law and European regulations.

If our service provider operates outside the European Union, we protect the confidentiality of your personal information and your rights by using the data protection clauses recommended by the European Commission.

The data retention periods comply with the recommendations of the CNIL and/or legal obligations:

Account data: 3 years from your last contact with TRIGANO VDL.

Data concerning prospects: 3 years from your last contact with TRIGANO VDL.

At the end of these periods, we may proceed with archiving the data, notably to meet the statute of limitations for legal actions.

  1. Cookie management:

On the occasion of browsing our website, TRIGANO VDL, as data controller, may use cookies and other trackers.

A “cookie” is a small text file placed on your computer, tablet, or mobile device when you visit a website, read an email, or use software or a mobile application. It notably allows, during its validity or storage period, the storage of information about your browser in order to recognize your device during a subsequent visit and to track your browsing activity.

These cookies may be placed by:

  • TRIGANO VDL: these are “internal cookies”;
  • By partners/ service providers of TRIGANO VDL, or third-party companies: these are “third-party cookies”.

The issuance and use of cookies by third parties are subject to those third parties’ data protection policies (links below). We have neither access to nor control over third-party cookies. Only the issuer of a cookie can read or modify the information contained in that cookie.

The cookies used include:

  • Strictly necessary cookies for the functioning of the site: , called “technical”: for example, they allow you to maintain your session and secure your authentication, to remember the contents of your shopping cart, to adapt the site’s display to your preferences, to retain your choice regarding cookie deposition. In accordance with Article 82 of the Data Protection Act these cookies are exempt from your prior consent. You may delete these cookies at any time, but their deletion may cause difficulties.
  • Audience measurement cookies: are used to measure site traffic and usage, to compile visit statistics and to detect possible malfunctions. These cookies may or may not be exempt from consent.
  • Personalization cookies: allow the provision of personalized content and services based on your interests. These cookies are subject to your prior consent.
  • Targeted publishing cookies: allow tracking of navigation on the site and offering advertisements adapted to your interests. These cookies are subject to your prior consent.
  • Social network cookies: allow these platforms to track your navigation on our site and cross-reference this information with other data they hold. These cookies are subject to your prior consent.

Storage duration: Strictly necessary cookies for the operation of the site are retained for a limited period of time only as long as necessary to ensure functionality.

Audience measurement cookies are placed on your device for a limited lifespan of thirteen (13) months maximum from their first placement, and this period is not automatically extended during new visits. The information collected through cookies is retained for a maximum period of twenty-five (25) months.

Any other third-party cookies are retained for the period specified in the privacy policy of the companies placing those cookies.

To obtain your consent, during your visit and then regularly, a consent collection banner will appear on your screen. It is an external consent management platform COMPLIANZ which will be accessible on our site at any time.

This banner indicates each category of cookie that may be placed on your computer and allows you to:

  • “Accept all”
  • “Refuse all”
  • “Customize” your choices by cookie or by purpose.

Thanks to the settings of this platform, you can, at any time, simply and free of charge, choose whether or not to accept the storage of cookies on the browser of your computer, your tablet or your mobile. You can withdraw your consent or change your preferences at any time by clicking on the access link to the platform at the bottom of the page.

Attention Any settings you make on this platform may change your web browsing and your access conditions to certain services that require the use of cookies.

You can also choose to configure your browser to block or delete all or part of the cookies, directly from the privacy settings. If you choose to block the cookies strictly necessary for the site to function, we disclaim all liability for consequences related to the degraded functioning of our services.

You will find below information concerning cookies that may be stored on the browser of your computer, tablet or mobile device when you visit pages of the site www.caravelair-caravans.com :

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

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  1. Our safety and privacy commitments:

Respecting your right to the protection, safety and confidentiality of your data is our priority.

TRIGANO VDL implements organizational and technical security measures appropriate to the sensitivity level of personal data to protect them against any malicious intrusion, loss, alteration or disclosure to unauthorized third parties.

When developing, designing, selecting and using our services that rely on the processing of personal data, TRIGANO VDL takes into account the right to the protection of personal data from the outset.

All personal data being confidential, access to them is limited to TRIGANO VDL employees or contractors acting on behalf of TRIGANO VDL, who need them in the course of carrying out their duties. All persons with access to your data are bound by a duty of confidentiality.

  1. What are: your rights?:

In order to allow you to control our use of your personal data, you have the following rights:

  • Right to information
  • Right to object to the processing of your personal data;
  • Right of access to the personal data that we process;
  • Right of rectification;
  • Right to erasure;
  • Right to portability of your data;
  • Right to restriction of processing;
  • Right to set instructions regarding the retention, deletion and disclosure of your personal data after your death;
  • Right to file a complaint with the CNIL.

You can exercise your rights:

  • by email: dpo. vdl@trigano. fr
  • by mail addressed to: TRIGANO VDL – DPO – 100 rue Petit, 75019 PARIS

If there is reasonable doubt about your identity, TRIGANO VDL reserves the right to ask you for any document proving your identity.

If you would like details about the content of these rights, please contact us at the above addresses.

We provide you with our responses to your inquiries as promptly as possible and in any case within a period of one month from the receipt of your requests.

To help process your request more efficiently, please remember to:

  • indicate to us your identity;
  • please indicate the processing(s) concerned by your request;
  • indicate the right(s) you wish to implement;

Click here to unsubscribe you instantly from all TRIGANO VDL marketing communications .

If you experience any difficulty related to the management of your personal data, we invite you to contact us before filing a complaint with the CNIL.

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By clicking this button, I agree to receive offers or commercial communications from TRIGANO VDL. The personal data collected through this form are processed by TRIGANO VDL as data controller for the purpose of handling your request. These data are intended for the relevant department within TRIGANO VDL and are retained for a period of 3 years from the last contact. In accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data and the amended French Data Protection Act of 6 January 1978, you have the right to access, rectify, transfer and erase your data, as well as the right to restrict processing. You may also object to the processing of your personal data. You can exercise your rights by contacting TRIGANO VDL’s Data Protection Officer (DPO) by email at the following address : dpo.vdl@trigano.fr or by post at : For the attention of the DPO of TRIGANO VDL, 100 rue Petit 75019 Paris, France. For more information about the processing of your personal data by TRIGANO VDL, please refer to our privacy policy.

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The personal data collected through this form are processed by TRIGANO VDL as data controller for the purpose of handling your request. These data are intended for the relevant department within TRIGANO VDL and are retained for a period of 3 years from the last contact. In accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data and the amended French Data Protection Act of 6 January 1978, you have the right to access, rectify, transfer and erase your data, as well as the right to restrict processing. You may also object to the processing of your personal data. You can exercise your rights by contacting TRIGANO VDL’s Data Protection Officer (DPO) by email at the following address : dpo.vdl@trigano.fr or by post at : For the attention of the DPO of TRIGANO VDL, 100 rue Petit 75019 Paris, France. For more information about the processing of your personal data by TRIGANO VDL, please refer to our privacy policy. If TRIGANO VDL collects telephone data, you have the right, pursuant to Article L. 223-2 of the French Consumer Code, to register on the telephone marketing opt-out list (Bloctel).
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